Delivery Policy

 

We offer FREE delivery for order equal to or over HK$500. For orders less than HK$500, a delivery charge HK$50 shall apply. This offer does not apply to the outlying islands such as Discovery Bay, Ma Wa, Cheung Chau, Peng Chau, Lamma Island and Lantau Island. For delivery to the outlying islands, please contact us at (852) 2668 4887.

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Return & Exchange Policy

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If you are entirely unsatisfied with your order, simply return both the original sales invoice and unused item in its original package within 7 days of the date of the sales invoice in order to be eligible for an exchange. Please note that the cost of return shipping will be at your own expense (except for the reason of defects). We regret that we cannot accept returns for previously assembled items, gift vouchers, discounted goods or items damaged after acknowledgment of receipt. 

Shall you received a wrong product or it was damaged during shipping, please contact us at info@cleairgroup.com or (852) 2668 4887 for the arrangement of return for exchange.

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In case you ordered a wrong model by mistake, just simply contact us within 7 days from the date of purchase for the arrangement of return for exchange.  Please note that you shall pay for the additional shipping cost and the price difference between these two models (in case the price of the correct model is higher than the wrong one you ordered).

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For any other questions regarding to the return & exchange policy, please feel free to contact us.

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Note: The return & exchange policy is valid only if the returned products are unused and in the same condition that you have received them.